WHEN WILL MY ORDER ARRIVE?
Please allow 7-10 business days for US Shipping. Any questions or concerns, feel free to contact me directly: firstname.lastname@example.org.
WHAT IS YOUR RETURN POLICY?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 30 days, email tracking information to email@example.com, and we will gladly refund you.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via Fedex/UPS not USPS.
**NOTE: custom commissions / portraits cannot be refunded after 24 hrs or going into production, whichever occurs later, as these items are created specifically for the customer based on the customer's photos and/or information they provide us. However, we will do everything we can to make sure you are delighted with the custom artwork we create for you.